New York
Well, I’m back from the Big Apple. It was all far too much hard work and long hours. I had to move room 4 times – which included one hotel change because of having to extend my stay. Both times the room was like trying to sleep on a runway. Funny thing? You complain – and I did have good reason – and they instantly move you to a better room. I said, “you might want to get someone up here to listen,” to which the front desk said, “no, we’ll just move you.” Well, cool banana, I say. The first time I moved, they moved me into a suite for a week and a half! Customer service in the US is legendary, but a friend pointed out, and I totally agree, that it’s either brilliant or total rubbish. They either want to make you feel like a movie star, or an annoyance. I went to the Apple store in Soho to buy a mini-iPod – and they’re great! – it’s a posh shop, very nicely done, but I wanted help in choosing the right bits for it. I queued up and the guy refused to help – “I’m ringing,” he said. I said, “you’re saying you can’t walk around the counter and pick up what you suggested?” … “I’m ringing,” he said. I noticed he walked around the counter when a lady customer asked the question. The all-American dickhead in full effect. I went to Bloomingdales and Macy’s. I heartily recommend both to no one. I do absolutely hate shopping however – so listen at yer peril. I went into KFC – may fav junk food place – and ordered a meal deal thingy. I opened the box … and no chips! Just some hot bread thing. And they roast their chicken … eh? World’s gone mad. I walked all through Central Park to the top, and then walked all the way back to the bottom … that’s 100 blocks in total. An amazing place that – right in the middle of a big city. It’s perfect land to build skyscrapers – because of the rock in the ground – but they resist… so they got that right. Lastly, the people I dealt with have no memories – these are people in an investment bank. By the time they walk from the room in which you just had a meeting – they’ve forgotten what you said. This is most people all of the time. From my experiences in the US this year – been there over a month so far this year alone – I wonder how they are the world’s only superpower. It’s probably just a lack of global competition and the 5% of people who are very sharp folks indeed. I’m half American … and I can’t remember what I just said.